Network Operation

Network Integration

What we do:

  • Add equipment to the OMC plans by manufacturer on customer network
  • Remove equipment from the OMC plans by manufacturer on customer network
  • Make ad hoc configurations ensuring proper control of the equipment and compliance with local rules
  • Supervise deployed equipment

Microwave Deployment & Network Supervision

What we do:

  • Lock/unlock radio or transmission equipment during deployment phases
  • Verify non-regression of radio KPIs after deployment
  • Verify non-regression of site quality of service when the equipment has been added or replaced on the network

KPI (Key Performance Indicator): Key indicators verifying that the site is not downgraded.

QoS (Quality of Service): The quality of service rendered to final customers (the subscribers). On completion of the work, QoS is verified, always close to 100%, and at least not below the QoS rate before the work.

Network & Site Maintenance

We provide our customers with network maintenance services, from backbone to local loop and subscriber services.

Our offer also includes multi-technical maintenance for service providers’ telecom infrastructure sites and datacenters.

For assistance, our customers can reach out to our round-the-clock call center, coordination & planning office, or one of our many regional offices.

No matter where the network site is located, we provide standardized maintenance service to ensure optimal quality. Our skilled and specialized technicians use standardized measuring instruments and apply a common and consistent process to all call-outs.

Corrective Maintenance

  • Call center
  • 24/7 on-call duty
  • Guaranteed response time/Guaranteed restoration time
  • Escalation process
  • Service report
  • Customer reporting

Preventive Maintenance

  • Periodic controls
  • Service reports
  • Customer reporting
  • Corrective missions proposed and budgeted